Returns and Postage

Postage
We only deliver orders within the UK.

I am away on holiday so present orders will be processed on Tuesday 29th August when normal service will resume.

Orders placed by 3:30pm on a working day (Monday-Friday excluding bank holidays) will usually be dispatched the next working day if being sent by Royal Mail. Orders placed after 3:30pm on a Friday will usually be dispatched on Monday or Tuesday. If being sent be courier orders will usually be dispatched within three working days, arriving the following day. If any significant delays are anticipated we will contact you within 24 hours to update you with an expected dispatch date.

Due to new restrictions, a maximum of four liquid Aura-Soma products can be sent in each Royal Mail parcel. Orders with between five and eight Aura-Soma products will therefore be sent in two parcels. Orders with more than eight products will be sent by courier and will need a signature on receipt.

  • Royal Mail First class post –  compensation for lost/damaged parcels is limited to a maximum of £40 (RRP). If your order exceeds this amount we strongly recommend you choose Signed For or Special Delivery.
  • Royal Mail Signed For – this provides proof of posting and requires a signature on arrival. Compensation for loss or damage is limited to a maximum of £100 (RRP).
  • Royal Mail Special Delivery – this guarantees delivery by 1pm the next working day after dispatch. A signature is required on arrival and the order is fully insured if lost or damaged.
  • Courier – large orders are sent by courier and usually take 3-7 days. A signature is required on delivery.
  • The postage costs of orders over £200 will be refunded.

Returns
If you would like to return an item to us please contact us within 7 days of receipt. Products must be returned unopened and with all seals attached.

If items are damaged on arrival please contact us within 48 hours of receipt.

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